Frequently Asked Questions

Online orders

What Dairy Den products can I order online?

At the moment we only offer donuts for online orders. Our soft serves, milkshakes and coffees are best enjoyed in-store.

How far in advance should I place an order?

For orders under 100, 24-hours is usually enough time. 
For orders over 100 we need 48-hours. 
For customised donuts we need 72-hours. 
The more time we have to prepare your order, the better. 

Do you deliver?

No. We will prepare your order ready for collection. UberEats and Orderin are our delivery partners.

Do you do customised colours?

Yes! Send us a few pictures of what you have in mind and we will do our best to make it happen.

Do you have different size donuts?

Our donuts are a standard size, approximately 8cm.

What’s the earliest I can pick up my order?

10am (we bake all donuts in-store daily). If you would like an earlier pick up, get in touch with us and we will try our best.

What’s the latest I can pick up my order?

8pm.

Can I order and collect donuts the day before my event?

We make all our donuts daily and would love your donuts to be as fresh as possible. If you can’t collect on the day of your event, get in touch with us and we’ll give you some tips on how to keep them fresh.

Do you do weddings?

Absolutely! Send us some pics of the kind of donuts you’re looking for, we would love to be part of your special day (we also have ideas from weddings we've catered for previously).

Do you have a donut wall / cake stand?

We have a beautiful 5-tier glass stand that can be separated for smaller orders. You can rent this out for your event.

 

Our stores

Where is your Sea Point store?

148 Main Road, Sea Point. The Dairy Den on Google Maps.

Where is your Kenilworth store?

Shop 121, Kenilworth Centre, 1 Doncaster Rd, Kenilworth.

What are your trading hours?

Sea Point

Mondays 2pm-11pm
Tuesday-Sunday 10am-11pm

Kenilworth Centre

Sunday - Thursday 9am-9pm

Friday-Saturday 9am - 10pm

We also keep our Google Maps listing up-to-date with trading hours for public holidays etc.  

Our products

Are you Halaal?

Yes, all of our products are SANHA approved.

Is your store environmentally friendly?

Where possible we use biodegradable and recyclable packaging, paper straws, etc.

 

If you have a question which is not answered above, please email us so that we can get back to you (and share that same Q & A here with others!).